We help you play responsibly
Gambling can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gambling can also be addictive and make you lose perspective of time and money. We want all your gambling experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gambling.
We help you set the limits!
We give you the opportunity to set your own gambling limits and boundaries. We provide you with tools listed below to prevent unhealthy gambling behavior and enable you to gamble responsibly.
Set a limit on the amount you may deposit within a specified period of time.
Set a limit on the amount you may wager within a specified period of time.
Set a limit on the losses that may incur within a specified period of time.
Set a limit on the amount of time you may play in any one session.
Whilst the majority of people do gamble within their means, for some gambling can become a problem. If you feel you're losing the control of your gambling, we recommend that you take the below test. It will give you a clear image of your risk profile and provide advice on how to stay in control.
Do you need to take a break from gambling?
Multilotto is committed to creating a platform where players can take a break away from gambling at any time.
If you are concerned about your gambling behaviour, you should consider limiting your access to your account and therefore consider one of the following options:
A minimum 24-hour cooling off period
Please note that a player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to Multilotto.co.uk or directly from Multilotto.co.uk website depending on the chosen period.
For instance, players opting for the “Time-out” option cannot revoke the limit but a 24-hour cooling off period does not apply either. Therefore, the player will be able to return to gambling after the chosen period (up to 6 weeks) has expired.
Players have the option of self-imposing loss, time-out, session or wager limits at any time.
A notice increasing or revoking a limit or decreasing the exclusion has effect only after a 24-hour cooling off period has been applied at the time of reception of the notice.
A notice reducing a limit or increasing the exclusion has effect immediately after reception of the notice. In order to impose limits on your account you can visit your responsible gambling page within “My account” or alternatively contact our Customer Support team at the email address provided on http://www.multilotto.co.uk.
A minimum six (6) month self-exclusion period players can choose to self-exclude for a period of 6 months, 1 year, 3 years or 5 years.
We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you have subscribed to or liked our Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news and/or updates through these channels.
We also strongly recommend that you do this for any other operator you may be registered with.
GAMSTOPSince the introduction of GAMSTOP Multi-operator Self-exclusion scheme for remote operators licensed by the Gambling Commission on 24 April 2018, your registration with Multilotto shall be denied if you are already self-excluded via the latter organisation.
For further information, we invite you to contact GAMSTOP Customer Care:
Telephone: 0800 138 6518 (8am to midnight, 7 days a week).
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:
NetNanny - filtering software protects children from inappropriate web content: www.NetNanny.com
CYBERsitter - filtering software allowing parents to add their own sites to block: www.CYBERsitter.com
It is illegal for anyone under the age of 18 to open an account and/or to play on our site. We reserve the right to request proof of age from any customer and may suspend an account until adequate verification is received.
Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.
Below you will find contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.
Administered and funded by the Responsible Gambling Trust, Gamble Aware aims to promote responsibility in gambling and offers a programme which seeks to minimise problem gambling and provides help and support for anyone affected. Further information can be found by visiting their website: www.GambleAware.co.uk
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 802 0133 (freephone) or by visiting their website at: www.GamCare.org.uk
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem. More information can be found on their website at: www.GamblersAnonymous.org